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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. Introduction

PrintFy 3D ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.printfy3d.com or use our services.

By accessing or using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

  • Contact details (name, email address, phone number)
  • Billing and shipping information
  • Account credentials (if you create an account)
  • Communication preferences

Technical Information

  • IP address and browser type
  • Device information
  • Usage data (pages visited, time spent)
  • Cookies and tracking technologies

3D Model Information

For printing services, we may receive and temporarily store your 3D model files solely for the purpose of providing our services.

3. How We Use Your Information

We use the information we collect for various purposes:

  • To provide and maintain our services
  • To process transactions and deliver products
  • To communicate with you (order updates, support)
  • To improve our website and services
  • To prevent fraud and enhance security
  • To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may employ third-party companies to facilitate our services (payment processors, shipping carriers). These third parties have access only to the information needed to perform their functions.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger or acquisition, your information may be transferred as part of the business assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • SSL encryption for data transmission
  • Secure payment processing
  • Regular security audits
  • Limited access to personal data

However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Objection: Object to certain processing activities
  • Portability: Request transfer of your data to another service

To exercise these rights, please contact us at privacy@printfy3d.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember user preferences
  • Analyze website traffic
  • Improve user experience
  • Deliver targeted advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of Egypt where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update our Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" below.

Effective Date: June 1, 2023

Last Updated: May 30, 2024